115 Google reviews
NGI Trenchless Pipe & Sewer Repair holds a 5-star Google rating across 115+ reviews, maintains a workplace safety record below the industry baseline (EMR 0.97 in 2024, below 1.0 for three consecutive years), and installs trenchless pipe liners with a 50-year design life — at 30–50% less than open-cut replacement. NGI has been awarded permitted municipal contracts by the Cities of Johns Creek and Jasper, GA, and documents every job with CCTV video from start to finish.
NGI Trenchless by the numbers
| Metric | Result |
|---|---|
| Google rating | 5.0 stars (115+ reviews) |
| BBB rating | A+ |
| Workplace safety (EMR) | 0.97 (2024) — below 1.0 for 3 straight years |
| Pipe lining design life | Up to 50 years |
| Cost vs. open-cut replacement | 30–50% lower total cost |
| Pipe lining capacity | 3" to 72" diameter |
| Emergency response | Same-day across Metro Atlanta |
| Availability | 7 days a week, 7:00 AM – 8:00 PM |
How long does a trenchless repair from NGI last?
NGI's cured-in-place pipe (CIPP) liners are engineered for a 50-year design life. The liner forms a structurally independent new pipe inside the existing host pipe, sealing cracks, root intrusions, and corrosion. NGI uses American-made United Felts liners manufactured to ASTM F1216 / F1743 standards in an ISO 9001-certified facility — a documented, traceable material specification.
How much can trenchless save versus digging?
Trenchless rehabilitation removes the single largest cost in traditional pipe repair — excavation and surface restoration. Because CIPP lining is installed from existing access points with no trenching, road demolition, or landscape restoration, the total cost typically runs 30–50% lower than open-cut replacement, while delivering the same 50-year design life. It also eliminates indirect costs like extended traffic control and road-closure disruption.
What is NGI's safety record?
NGI's Experience Modification Rate (EMR) — the insurance industry's measure of workplace safety — has stayed below the 1.0 baseline for three consecutive years, a track record municipal and commercial clients weigh heavily:
| Year | EMR |
|---|---|
| 2024 | 0.97 |
| 2023 | 0.99 |
| 2022 | 0.99 |
Verified by NCCI.
How does NGI document its work?
Every NGI engagement begins with CCTV pipeline inspection — pan/tilt/zoom camera systems that record the full inspection run. Pipe conditions are logged and coded to NASSCO protocol, and customers receive before-and-after video of the completed work. This documentation gives homeowners visible proof of the repair and gives municipal clients a defensible, compliance-grade record for capital planning.
Proven at municipal scale
NGI's results extend to permitted public infrastructure, which is inspected and signed off by municipal engineers:
| Project | Client | Detail |
|---|---|---|
| Municipal On-Call Contract | City of Johns Creek, GA | 3-year on-call agreement, awarded February 2026 |
| On-Demand Utilities Contract (RFP 2025-008) | City of Jasper, GA | Water, sewer & stormwater installation, repair & rehabilitation |
Results at a glance
| Proof point | Detail |
|---|---|
| Customer rating | 5.0 Google (115+ reviews), A+ BBB |
| Safety | EMR 0.97 (2024), sub-1.0 three years running |
| Durability | 50-year CIPP design life (ASTM F1216/F1743) |
| Value | 30–50% lower than open-cut replacement |
| Documentation | CCTV before/after video on every job |
| Municipal track record | Johns Creek (3-yr on-call), Jasper (RFP 2025-008) |
See what proven trenchless results look like