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City of Johns Creek, GA — On Call Stormwater Pipe Lining Services Contract (RFP #25-339)
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Project Overview
Client: City of Johns Creek, Georgia
Location: Johns Creek, GA (Fulton County, Metro Atlanta)
Contract Reference: RFP #25-339 — On Call Stormwater Pipe Lining Services
Services Performed: CCTV Video Inspection, Hydro-Jet Pipe Cleaning, Root Removal, Structure Cleaning (Headwalls, Catch Basins, Junction Boxes)
Contract Signed: December 23, 2025
Award Date: February 6, 2026
Contract Term: 3 Years
NGI Representative: Steven Watts, Municipal Project Manager
City Representative: Kimberly Greer, City Manager
Result: Competitive Bid Won, 3-Year On-Call Contract Secured, City Infrastructure Protected
150 Miles of Aging Stormwater Infrastructure — and a City That Needed a Contractor It Could Trust
Johns Creek, Georgia manages one of Metro Atlanta's most extensive municipal stormwater systems — 150+ miles of pipes and over 5,000 catch basins, much of its corrugated metal infrastructure now 30 to 40 years old. A deteriorating pipe doesn't announce itself. It fails until something gives: a roadway collapse, a sinkhole, a flooded neighborhood, or a Clean Water Act violation. Finding the right on-call contractor — one with credentials and insurance for public infrastructure — was not a decision to take lightly.
What the City Was Facing
- Aging corrugated metal stormwater pipes across 150+ miles of underground infrastructure
- Pipe sizes ranging from 8" to 72" diameter, requiring multi-scale equipment capability
- Over 5,000 catch basins, headwalls, and junction boxes requiring periodic inspection and cleaning
- Federal Clean Water Act and Georgia NPDES permit obligations — creating regulatory pressure to document system performance
- No room for contractor gaps — the city needed reliable on-call availability, not a single-project vendor
The Procurement Challenge
The City issued RFP #25-339 through BidNet Direct on November 4, 2025, with proposals due December 5, 2025. The scope required full-range pipe cleaning, CCTV documentation, root removal, structure cleaning, before-and-after photography, and complete municipal insurance and Georgia compliance certifications. Evaluation was merit-based — NGI's submission was deemed "the most advantageous per scope of services."
NGI's Solution: Full-Scope On-Call Municipal Service Capability
NGI's response to BidNet Direct RFP #25-339 reflected years of municipal-grade capability — CIPP inspection, pressurized cleaning, root removal, and structural cleaning, all documented and insured to the City's required standard.
The NGI Approach
NGI's response was built around four commitments:
- Complete Scope Coverage: All pipe sizes from 8" to 72" with appropriately scaled equipment.
- Documentation at Every Step: CCTV inspection before and after every engagement, with before-and-after photography on all structure work.
- Municipal-Grade Compliance: Full insurance, safety record verification, and all certifications submitted before the December 5, 2025 deadline.
- On-Call Responsiveness: Structured to respond to city task orders as conditions require — a standing service relationship, not a one-time project.
Services Covered Under RFP #25-339
NGI delivers the full scope of stormwater pipe services the City of Johns Creek requires — from initial CCTV inspection through cleaning, root removal, and structure maintenance — across all pipe diameters from 8" to 72".
CCTV Video Inspection — Pre and Post Cleaning
High-definition inspection documents existing conditions, locates blockages, identifies structural defects, and verifies cleaning results. Every inspection is logged and coded using NASSCO PACP, LACP, and MACP certification standards — the pipeline assessment protocols used in public infrastructure programs nationwide.
Hydro-Jet Pipe Cleaning
Pressurized cleaning across all pipe sizes from 8" to 72" at four debris levels: Light (≤30%), Medium (40–70%), Heavy (80–100%), and Tuberculation (mineral/scale buildup removal).
Root Removal
Mechanical root cutting and extraction within storm pipes from 8" to 72" — addressing one of the most common causes of stormwater flow restriction in Johns Creek's aging infrastructure.
Structure Cleaning
Cleaning of headwalls, catch basins, and junction boxes at light (≤30% full), medium (30–60% full), and heavy (>60% full) debris levels. All structure work includes before-and-after photographic verification.
How NGI Secured and Executes This Contract
From competitive bid submission through active on-call task order execution, here is the documented sequence of how NGI earned and delivers this 3-year municipal contract.
Step 1 — Competitive RFP Response (November–December 2025)
NGI submitted a complete response through BidNet Direct — signed rate sheet, proposal letter, disclosure form, compliance certifications, and full insurance documentation. The City determined NGI's submittal the most advantageous per scope of services. Contract executed December 23, 2025; award confirmed February 6, 2026.
Step 2 — Compliance Documentation (November–December 2025)
Every compliance requirement was completed before contract execution:
- Georgia Immigration Compliance (O.C.G.A. 13-10-91): Affidavit executed November 17, 2025, by Terry Hess (CFO), notarized by Tristen S. Crow, Hall County Notary Public
- Drug-Free Workplace Certification: Signed by Stephen Hyson (Owner), November 17, 2025
- State of Georgia Utility Contractor License — UC 302559: Held under Utility Manager Stephen Hyson — UM 102877, verifiable in the Georgia GOALS licensing portal.
- Campaign Contribution Disclosure (RFP 25-339): Completed — no reportable contributions
- RFP Addendum #1 Acknowledgment: Confirmed and signed December 4, 2025
- NASSCO-Certified Inspection Personnel: Verify directly in the NASSCO Certified Professionals Directory — search "NGI Trenchless Pipe & Sewer Repair, Inc."
- O.C.G.A. § 50-36-1(e)(2) Lawful Presence Affidavit: Executed in Woodstock, Georgia
- GDOT Vendor Prequalification — Vendor ID 19371: State-level vetting covering financial stability, safety record, bonding capacity, and technical capability — the standard for Georgia transportation infrastructure contractors.
Step 3 — Insurance Verification (Certificate Issued November 12, 2025)
NGI provided a full Certificate of Liability Insurance (ACORD 25) through Snellings Walters Insurance Agency, naming the City of Johns Creek as certificate holder. Coverage in effect through June 30, 2026:
- Commercial General Liability: $1,000,000 per occurrence / $2,000,000 aggregate (Union Insurance Company, Policy CPA 4547438)
- Automobile Liability: $1,000,000 combined single limit (Union Insurance Company)
- Umbrella/Excess Liability: $1,000,000 each occurrence / $1,000,000 aggregate (Bridgefield Casualty Ins. Co.)
- Excess Liability: $4,000,000 per occurrence (Starstone Specialty Insurance Company, Policy 84204U252ALI)
- Workers' Compensation: $1,000,000 per accident / per employee / policy limit (Policy 0196-58285)
Additional insured status, waiver of subrogation, and primary/non-contributory language included across all policies.
Step 4 — Safety Record Verification (January 20, 2025, NCCI-Verified)
NGI's Experience Modification Rating (EMR), verified by NCCI: 0.97 (2024), 0.99 (2023), 0.99 (2022). Below 1.0 means better-than-industry-average safety — fewer incidents, lower risk, a disciplined field operation.
Step 5 — Contract Execution (December 23, 2025)
Executed between Kimberly Greer (City Manager) and Steven Watts (NGI Municipal Project Manager). Award confirmed February 6, 2026. Three-year term, pricing locked per the signed rate sheet.
Step 6 — On-Call Task Order Execution (Ongoing)
- City issues task order per RFP #25-339 scope
- NGI mobilizes with appropriate equipment for pipe size and debris level
- Pre-cleaning CCTV inspection conducted and documented
- Cleaning performed (hydro-jet, root removal, or structure cleaning as specified)
- Post-cleaning CCTV inspection verifies result
- Before-and-after photography provided for all structure work
- Documentation submitted to City's project representative
Results: A 3-Year On-Call Contract — Awarded on Merit
When the City evaluated all proposals under RFP #25-339, one determination drove the award: NGI's submission was deemed the most advantageous per scope of services. That's not a price win. That's a capability win.
What the Award Reflects
| Factor | City Required | NGI Delivered |
|---|---|---|
| Pipe Size Coverage | 8" – 72" diameter | Full range, all cleaning categories |
| CCTV Inspection | Pre and post every engagement | NASSCO-certified |
| Documentation | Before-and-after photos on all structures | Provided per contract specification |
| Insurance | Named certificate holder | $4M excess liability, $2M GL aggregate |
| Safety Record | Verified EMR | 0.97–0.99 across three consecutive years |
| Licensing | Qualified utility contractor | GA UC 302559, GDOT Vendor ID 19371 |
| Compliance | All Georgia public contractor certifications | Completed and submitted before bid deadline |
| Contract Term | 3 years with locked pricing | Signed and executed December 23, 2025 |
What This Means for Johns Creek's Infrastructure
The City established its stormwater utility in June 2021, with funding designated for infrastructure maintenance, repair, and replacement. NGI's contract provides documented, responsive, fully insured service across 150 miles of pipe and 5,000+ structures. For a system where failure means roadway collapse, sinkholes, or Clean Water Act violations, having the right contractor under contract matters more than the cheapest one on speed dial.
Why NGI Was Selected Over Other Contractors
NGI didn't win this contract on price — it won on documented capability, verified credentials, and a compliance record that left nothing for the City to question.
Municipal Experience, Not Just Residential Claims
As a GDOT-prequalified contractor (Vendor ID 19371), NGI has been evaluated at the state level across financial stability, safety record, bonding, and technical capability — a threshold most contractors never pursue. For CIPP lining scopes, NGI sources materials through Vortex Companies, a national leader in trenchless rehabilitation, using United Felts American-made CIPP liners manufactured to ASTM F1216 and ASTM F1743 standards in an ISO 9001 certified facility — a documented supply chain procurement officers can reference by name.
Safety Record That Speaks in Numbers
An EMR of 0.97 is calculated by NCCI from actual claims data. Three consecutive years below 1.0 reflects consistent field discipline, not a lucky year.
Full Compliance, No Exceptions
Every form the City required — immigration affidavit, lawful presence affidavit, drug-free workplace certification, disclosure form, addendum acknowledgment — was completed and submitted before the bid deadline. No caveats, no missing items, no follow-up requests.
Coverage That Protects the City, Not Just NGI
With $4,000,000 in excess liability per occurrence, the City of Johns Creek is named certificate holder. Primary/non-contributory language ensures NGI's coverage responds first — before the City's own policies are touched. That same insurance standard applies across NGI's full service range, including manhole rehabilitation and storm drain services — every scope NGI performs carries the same municipal-grade coverage.
Frequently Asked Questions
Is Your City or Stormwater Authority Due for On-Call Pipe Services?
NGI works directly with municipalities, counties, and government agencies throughout Metro Atlanta — with the documented capability that earned the City of Johns Creek's confidence. The infrastructure underneath your city doesn't wait for a convenient moment to fail. Neither should your contractor.
Call us: 404-682-2998